FAQs
We are always here to help. Browse these commonly asked questions to find your answers immediately. If you’re a new Instant Broadcast user, explore our blogs to further support your needs.
Table of contents
Pricing
Absolutely! You can upgrade or downgrade your plan anytime with just a few clicks in your dashboard. Changes take effect immediately—no penalty fees. Your billing will adjust based on your new plan from the next cycle onward.
Yes! We offer a 7‑day free trial where you can explore all Instant Broadcast features—import contacts, send test broadcasts, access analytics, and more—no credit card required. Prefer a walkthrough? Just book a live demo, and one of our experts will guide you step-by-step.
We offer flexible billing options to suit your needs:
- Monthly Subscription: Billed each month, cancel anytime.
- Annual Plan: Pay upfront for 12 months and receive a discount.
- Pay-as-You-Go Option: Ideal for sporadic campaigns—only pay for the message volume you use.
WhatsApp API costs (based on message category and country) are passed through at cost—transparent and without markup—mirroring WhatsApp’s new per-message pricing model
Your data security is our top priority:
- We use end-to-end encryption for all WhatsApp messages, following WhatsApp’s own standards
- Our infrastructure is SOC 2 compliant, with encrypted storage for your contact lists and archives.
- Only opted-in contacts receive messages, ensuring full compliance with privacy regulations (GDPR, etc.).
- You retain full ownership of your data—and can export or delete it anytime.
Pricing
WhatsApp charges on a per-message, per-recipient basis, determined by the recipient’s country and message type (e.g., marketing, utility, transaction). With Instant Broadcast, you see exact pricing upfront before sending—so you only pay for messages that are actually delivered, with transparent, region-specific rates visible in your dashboard.
Absolutely! You can choose either:
- Prepaid credits: Load funds in advance and deduct from your balance as messages are sent.
Post-paid billing: Activate monthly invoicing with Net‑X payment terms (ideal if you send at least ₹ XXXXX/month).
This flexibility lets you choose the best billing style for your campaign needs.
We’ve got you covered—you’re only charged for successfully delivered messages. If a message fails (invalid number, blocked account, etc.), the system automatically refunds the cost to your balance. Plus, Instant Broadcast flags failed entries so you can keep your contact list clean.
Yes! New customers receive 50 free message credits—no credit card required—so you can test sending messages and reviewing delivery stats without upfront costs. Additionally, you benefit from WhatsApp’s free 24-hour service window: any customer-initiated chat replied to within 24 hours is not charged
Pricing
A WhatsApp button (a.k.a. click-to-chat widget) is a small, customizable icon on your website that opens a pre-populated WhatsApp chat when clicked—no need for visitors to save your number. It’s easy to add: generate the code, paste it into your page, and customers are instantly connected to you on WhatsApp .
Not at all—it’s a no-code solution. Most generators (like ours, Social Intents, SleekFlow, WANotifier) allow you to customize everything with a form, then provide a code snippet to paste into your website's <body>. It works on any site platform—WordPress, Shopify, Wix, or custom-built
Yes, generating a basic WhatsApp chat button is completely free. You only pay if you upgrade to advanced features such as chat routing, team inboxes, or chat analytics. Basic click-to-chat functionality doesn’t incur any hidden costs.
Pricing
The WhatsApp Business API (aka WhatsApp Business Platform) is built for medium to large businesses that need to send high volumes of messages, automate workflows, and manage team communications. Unlike the free Business App, the API integrates with tools like CRMs, supports multiple agents, chatbots, and data-rich analytics. It scales effortlessly for broadcast campaigns and automated messaging, ideal for enterprise-level needs.
WhatsApp charges on a per-message/per-recipient basis, with rates varying by message type (e.g., marketing, utility, authentication, service) and the recipient's country. As of July 1, 2025, the model shifted from conversation-based to this per-message structure.
Some messages may be free: service or utility templates within a 24-hour “free window” if they’re client-initiated
Yes. On top of WhatsApp’s base fees, most businesses pay platform and add-on fees to BSPs (Business Solution Providers) like Instant Broadcast for features such as automation, analytics, chatbot integrations, and support. Unlike some providers, Instant Broadcast does not add hidden message markups—you pay only what WhatsApp charges, transparently bundled with our service.
Here’s what’s required:
- A Meta Business Manager account with verified business details.
- A dedicated phone number registered exclusively for API use (or via WhatsApp API coexistence).
A WhatsApp Business Solution Provider (BSP) like Instant Broadcast for setup and integration.
Once set up, activation is quick, and you can immediately start sending and tracking messages.
